Terms and Conditions

1. Introduction

These terms and conditions govern your use of the https://cleaverdogtraining.co.uk/ website ("The Website"), owned and operated by Vikki Cleaver, trading as Cleaver Dog Training ("The Company"). By accessing or using the Website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using the Website and/or booking any of the services offered. By placing a booking, you are deemed to have read, understood and agreed to them.

2. Services Offered

The Website provides information and advertisement for various pet care services, including dog training, supply of dog products and advice on behaviour modifications.

3. Use of the Website

The Website is intended for individuals who are at least 18 years old. If you are under 18, you may only use the Website with the consent and supervision of a parent or legal guardian.

In order to access certain features or services on the Website, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account credentials confidential. You are solely responsible for any activity that occurs under your account.

You agree to use the Website in compliance with applicable laws and regulations. You shall not engage in any activities that may disrupt or interfere with the proper functioning of the Website or infringe upon the rights of others.

4. Privacy and Data Protection

When contacting or purchasing services through the Website, you may be required to provide personal information. Such information will be collected, stored, and processed by Cleaver Dog Training or its designated third-party service provider, LeadConnector, in accordance with their respective privacy policies.

5. Intellectual Property

All content on the Website, including but not limited to text, images, logos, and trademarks, is the intellectual property of Cleaver Dog Training or its licensors. You may not use, reproduce, modify, or distribute any of the content without prior written consent from the Company.

If you post content on any social media, you agree not to submit any content that is unlawful, offensive, or infringing upon the rights of others. By posting content, you grant the Company a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, modify, and distribute the content.

6. Limitation of Liability

To the extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of the Website or the services offered through it.

Cleaver Dog Training accepts no responsibility for injury, illness, loss, damage or accident to you, your dog, spectator, other persons or property.

Dog training can be a physical activity and handlers are reminded to take due care and attention to their and others' safety. Handlers are responsible for their dog's actions and behaviour at all times.

7. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. Modifications to the Terms and Conditions

The Company reserves the right to modify these terms and conditions at any time without prior notice. It is your responsibility to review the terms and conditions periodically to stay informed about any changes.

9. General Dog Training Conditions

Dogs must be kept on lead at all times, unless told otherwise by the instructor

Keep your distance - your dog may be friendly and relaxed around other people and dogs but not all of them are.

You must not bring your dog if he/she is unwell or has a contagious disease

Do not to drop treats on the ground as it creates a distraction and may be harmful to other dogs

Bitches in season will generally not be permitted to attend classes and you will not be liable for a refund if you are unable to attend as a result of this term. Please do get in touch with your trainer if you would like to bring your bitch in season and we will assess it on a case by case situation

Only reward based training methods are to be used during training

Before entering the training area, you must ensure all other dogs are under control and not within 5 meters of the gate

Unless expressly agreed in writing before the session, only dogs who are friendly to other dogs and people are to attend training sessions.

10. Children in Classes

Although we encourage the whole family to get involved in their dog's training, we ask that children under the age of 6 do not attend group classes. Children in attendance must be supervised at all times and be kept away from other dogs within the class. Children in attendance must not be allowed to disrupt the class and may be asked to leave if they become disruptive. Some dogs may be nervous around children, scared of them running around or making loud noises so please respect the other attendees within the class.

All children under 18 are the sole responsibility of the adult who books the course and must remain on site to supervise throughout the session. Under no circumstances should children under 10 years of age be in full control of any dog whilst on the premises, although they are welcome to train alongside a parent or guardian at your own risk.

11. Photography, Recordings and Social Media

Photographs and/or recordings may be taken by The Company during training classes or one to one sessions for educational and promotional purposes. When booking, you are deemed to have agreed that this may happen unless you expressly advise us otherwise. No other photographs and/or recordings may be taken without prior permission from Cleaver Dog Training.

All agility attendees will be added to a WhatsApp group for your training day, where videos are shared as well as general communication. Improvers Agility attendees will also be added to a general agility clients WhatsApp group for all agility clients, where you can swap sessions between each other if appropriate as well as communicating any general messages such as training holiday dates etc

12. Equipment and Clothing

Please make sure you wear suitable clothing and shoes - training may be held in our training hall, training paddock, or in other agreed locations.

Dogs should at all times wear a well fitting harness or flat collar, as well as a fixed length lead, unless instructed to remove it by your trainer.

Handlers should have suitable rewards for their session which is usually food rewards in a treat pouch. We strongly discourage having treats in a plastic bag in your pocket as these are not easily accessible and can be easily swallowed if accidentally dropped. Toys may also be appropriate so it is recommended that you bring your own.

13. Vaccinations

Cleaver Dog Training recommends that all dogs and puppies are fully vaccinated or titre tested, as recommended by your veterinary surgeon. If you chose to bring your dog to classes unvaccinated, this is entirely at your own risk and you will be fully responsible for any issues arising as a result of non-vaccination.

14. Suitability of Dogs for General Group Training

Some dogs may not be suitable for a class environment, these include dogs that bark and lunge at other dogs who are too anxious to eat during class or are generally disruptive to the class. Although we will try to accommodate the needs of all dogs in attendance with the use of distance, barriers and separate areas, there may be occasions where you are asked to leave and book 1:1 sessions in order to rectify your dog's issues, which will be at extra cost.

15. Requirements for Agility Training

You and your dog need to be reasonably fit (if in doubt please check with your doctor/vet); dogs must be at least 12 months old (seek vet's advice on suitability for their age and breed); and dogs must be sociable around other dogs and handlers and have a reasonable recall.

16. Beginners Agility Course Format

Beginners agility courses are held as four 1.5 hour sessions and attendees are expected to attend all 4 sessions so that the group can progress through the course together.

17. Improvers Agility Course Format

Upon completion of a suitable beginners course (with Cleaver Dog Training or elsewhere), you will reserve a space on a specific session and will pay via standing order at the current monthly cost,with a pro rata payment for the first month if applicable. We aim to hold these sessions at least 48 weeks per year and if we are unable to do this, then your payment will be adjusted accordingly.

When you have reached a required ability, it is usually possible to swap sessions between yourselves, via the WhatsApp group for agility clients, but your trainer must be in agreement that the swap is suitable.

18. Group Classes

All group class sessions must be taken as booked which is normally consecutive weeks (subject to booked holidays for the trainer as stated on the course calendar), although any changes to this, will be specified on the specific course you are attending. If you are unable to attend your usual session, please get in touch and if there is a suitable alternative, we will do our best to accommodate you but this is not guaranteed or even possible for all courses.

We will endeavour to provide classes at the specified time, but please be prepared to be flexible as it may be necessary to start your session slightly later than the scheduled time.

During the summer months, we will liaise with clients if temperatures look unsuitable for training and endeavour to amend the time to a more suitable time.

19. Travel Charges

Training is generally undertaken at our training centre in Old Amersham. Initial consultations may be held at your own home within 5 miles of our training centre and this is included in the cost. If ongoing training support is required at alternative locations or the initial consultation is more than 5 miles from our training centre, an additional charge of 45p per mile will be charged for both journeys to and from the appointment.

20. Weather Restrictions

When temperatures fall below 3 or above 25 degrees, all training will take place in the training hall (where there is air conditioning and fans available) and not in the training paddock. Training will also take place indoors if it is excessively wet (both rain and ground water) or windy. If the temperature is over 35 degrees or below -5 degrees, or if there is over 5cm of snow on the ground all training will be cancelled.

21. Transfer and Refunds

All bookings are non-transferrable.

You are able to cancel bookings for group classes and receive a refund up to 14 days BEFORE your first class starts. If you wish to cancel within 14 days of the first class, we will attempt to resell your space and if successful, you will be refunded the price paid, less £20 administration fee. We are unable to make refunds once your course starts. This does not affect your consumer rights.